Privacy Policy
Last updated: 27 September 2026
Saathi Ski Collective (“Saathi”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, sign up to our mailing list, register for or purchase a Saathi trip or event, or otherwise interact with us.
We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Saathi Ski Collective is a UK-based ski community and travel business providing ski trips, events and related community experiences.
For the purposes of applicable data protection law, Saathi Ski Collective is the data controller responsible for your personal data.
Our details:
Business name: [Saathi Ski Collective Ltd / legal entity name]
Registered address: [Registered address]
Email: [privacy@saathiskicollective.com]
Website: [www.saathiskicollective.com]
If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details above.
2. What personal data we collect
Depending on how you interact with us, we may collect the following types of information:
Information you provide directly
This may include:
Full name
Email address
Telephone number
Date of birth
Billing and payment information
Address
Emergency contact details
Skiing or snowboarding experience
Trip preferences
Accommodation preferences
Dietary requirements
Information provided when registering for a trip or event
Information provided when contacting us or submitting an enquiry
Information you provide when responding to surveys or questionnaires
Photos, videos or other content you voluntarily provide to us
Information collected automatically
When you visit our website, we may automatically collect information such as:
IP address
Browser type and device information
Operating system
Pages visited and how you interact with our website
Approximate location derived from your IP address
Referring website
Date and time of visits
This information may be collected using cookies and similar technologies. See our Cookies section below for more information.
Information received from third parties
We may receive information about you from third-party services that help us operate our business, such as booking, payment, email marketing, analytics, website hosting and social media platforms.
Where you make a booking or payment through a third-party provider, that provider may process your personal data under its own privacy policy as well as providing relevant information to us.
3. How we use your personal data
We use personal data where necessary to operate Saathi Ski Collective and provide our services.
Depending on the circumstances, we may use your information to:
Process and manage bookings
Provide ski trips, events and related services
Process payments and refunds
Communicate with you about your booking
Respond to enquiries and customer-service requests
Send important information about trips and events
Organise accommodation, ski lessons, lift passes, transfers and other trip arrangements
Manage emergency contacts where relevant
Understand our customers and community
Improve our website, products and services
Conduct surveys and research
Send marketing communications where you have consented or where otherwise permitted by law
Invite you to future Saathi events or trips
Create and publish marketing content, including photographs and videos, where we have the appropriate permission or other lawful basis
Detect, investigate and prevent fraud, misuse or security incidents
Maintain the security and functionality of our website
Comply with our legal and regulatory obligations
Establish, exercise or defend legal claims
4. Our legal bases for processing your data
Under UK data protection law, we must have a lawful basis for processing your personal data.
Depending on what we are doing, we may rely on one or more of the following:
Contract
We may process your information where it is necessary to enter into or perform a contract with you, such as when you purchase a Saathi ski trip.
Legal obligation
We may process your information where necessary to comply with a legal or regulatory obligation.
Legitimate interests
We may process information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
For example, this may include operating and improving our business, maintaining website security, preventing fraud, responding to enquiries and managing our community.
Consent
Where required, we will ask for your consent before processing your information.
For example, we may ask for consent to send certain marketing communications or to use your image in promotional material.
You can withdraw consent at any time.
Vital interests
In limited circumstances, we may process information where necessary to protect someone's vital interests, for example in an emergency during a Saathi trip.
5. Special category data
Some information you provide to us may constitute special category personal data under the UK GDPR.
For example, this may include information about:
Allergies
Dietary requirements where they reveal information about health or religion
Medical conditions or disabilities
Accessibility requirements
We will only collect and use this information where there is an appropriate lawful basis and, where required, an additional condition for processing special category data under UK data protection law.
Where we ask you to provide information that is not necessary for the provision of our services, we will make this clear.
You should only provide sensitive information about yourself or another person where it is necessary and appropriate to do so.
6. Marketing communications
We may send you information about Saathi Ski Collective, including:
New ski trips
Events
Community activities
Offers
News and updates
Where required by law, we will only send marketing communications where you have provided your consent.
You can unsubscribe from marketing communications at any time by:
Clicking the unsubscribe link in our emails; or
Contacting us at [email address].
Please note that even if you opt out of marketing communications, we may still contact you where necessary in relation to a booking, transaction or other service you have requested.
7. Cookies and similar technologies
Our website may use cookies and similar technologies to provide functionality, understand how visitors use our website and improve your experience.
Cookies may be used for purposes including:
Website functionality
Analytics
Performance monitoring
Marketing
Understanding how visitors interact with our website
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can manage or withdraw your cookie preferences through our cookie settings or through your browser settings.
Our use of cookies may change as we introduce new website features or services.
8. Third-party services
We may use trusted third-party providers to help us operate Saathi Ski Collective.
These may include providers for:
Website hosting
Website analytics
Payment processing
Booking management
Email marketing
Customer relationship management
Forms and surveys
Event management
Cloud storage
Communication
Social media
Customer support
These providers may process personal data on our behalf or, in some cases, act as independent data controllers.
Where a provider processes personal data on our behalf, we take reasonable steps to ensure that appropriate contractual and security measures are in place.
Our third-party providers may change from time to time.
9. Payments
When you purchase a Saathi trip, event or other service, your payment may be processed by a third-party payment provider.
We do not generally store complete payment card details ourselves.
Payment providers may collect and process payment information in accordance with their own privacy policies and terms.
Payment provider(s): [Stripe / other provider]
10. Sharing your personal data
We do not sell your personal data.
We may share personal information with third parties where necessary to provide our services or operate our business.
For example, this may include:
Accommodation providers
Ski resorts
Ski schools and instructors
Transport providers
Event partners
Payment providers
Booking platforms
Technology and hosting providers
Professional advisers
Insurers where relevant
Emergency services where necessary
Government authorities or regulators where required by law
We only share information that is reasonably necessary for the relevant purpose.
11. International transfers
Some of our service providers may process personal data outside the United Kingdom.
Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful under applicable UK data protection law.
Depending on the circumstances, this may include relying on:
An adequacy decision;
UK International Data Transfer Agreements;
UK Addendums to standard contractual clauses; or
Another lawful transfer mechanism.
12. How long we keep your data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information will depend on factors including:
The nature of the information
Why we collected it
Whether you have an ongoing relationship with us
Legal, accounting or regulatory requirements
Whether we need the information to establish or defend legal claims
For example, information relating to bookings and financial transactions may need to be retained for longer than marketing information because of legal and accounting requirements.
When personal data is no longer required, we will securely delete it or anonymise it where appropriate.
13. Data security
We take reasonable technical and organisational measures to protect personal data against:
Accidental loss
Destruction
Unauthorised access
Unauthorised disclosure
Alteration
Other unlawful processing
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
You should therefore take appropriate care when submitting information online.
14. Your data protection rights
Under UK data protection law, you may have the right to:
Access
Request a copy of the personal data we hold about you.
Rectification
Ask us to correct inaccurate or incomplete information.
Erasure
Ask us to delete your personal data in certain circumstances.
Restriction
Ask us to restrict how we process your personal data in certain circumstances.
Objection
Object to certain types of processing, including processing based on legitimate interests and direct marketing.
Data portability
In certain circumstances, request that information you have provided to us is transferred to you or another organisation in a structured, commonly used and machine-readable format.
Withdraw consent
Where we rely on consent, you can withdraw your consent at any time.
These rights are subject to certain legal exceptions and limitations.
To exercise your rights, contact us at:
[privacy@saathiskicollective.com]
We may need to verify your identity before responding to a request.
15. Complaints
If you have concerns about how we have handled your personal data, we would encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
You can find further information about making a complaint on the ICO's website.
Information Commissioner's Office (ICO)
16. Children's privacy
Our website and services are not generally directed at children under the age of 18.
We do not knowingly collect personal data from children without appropriate consent or another lawful basis.
If you believe that a child has provided us with personal data without appropriate permission, please contact us so that we can investigate and take appropriate action.
17. Links to other websites
Our website may contain links to third-party websites, including accommodation providers, ski resorts, partners and social media platforms.
We are not responsible for the privacy practices or content of those websites.
We recommend reviewing the privacy policy of any third-party website before providing it with personal information.
18. Photography and video at Saathi events
Saathi events and trips may be photographed or filmed for community, promotional and social media purposes.
Where we intend to use identifiable photographs or videos of individuals for promotional purposes, we will seek appropriate permission or rely on another lawful basis where applicable.
If you do not want to appear in promotional photography or video, please let a member of the Saathi team know.
If you believe that an image or video featuring you has been used inappropriately, please contact us at [email address] and we will consider your request.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal data.
When we make significant changes, we may notify you through our website or by email where appropriate.
The date at the top of this Privacy Policy indicates when it was most recently updated.
20. Contact us
If you have any questions about this Privacy Policy, our use of your personal data, or your data protection rights, please contact us:
Saathi Ski Collective
Email: [privacy@saathiskicollective.com]
Address: [Registered/business address]
We aim to respond to privacy-related enquiries as soon as reasonably practicable.
Last updated: 27 September 2026